IT Infrastructure Library, Self Assessment

The ITIL (IT Infrastructure Library) and ITSM Directory web site has many other useful pointers,
including some links to ISO 17799 material.
“The IT Infrastructure Library, ITIL (), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM).”

Via
Dann Sheridan: ITIL Self Assessment:

The self assessment should be used continuously to measure the progress toward the initial ITIL implementation objectives. It takes about an hour and a half for one person to complete. Relatively speaking, ita good way to get a quick read on the state or your IT processes

See also ITIL Survival. (I also picked up that link from Dann Sheridan.)

Leave a Reply