Service Calls & Memex

Lawrence Lessig:

  • CIO Insight: Service Calls:

    If there were a Nobel Prize awarded for business innovation, I’d nominate the person who first thought of giving customers at convenience stores their purchases for free if the cashier didn’t offer a receipt. Convenience stores are famously vulnerable to rogue cashiers who don’t record sales. By drafting customers to police cashiers, convenience stores get an inexpensive but effective surveillance system.

  • Lessig Blog:
    the freedom to tape?

    But I wonder: When you get a recording while on hold that says, “Calls may be monitored to assure quality assurance,” doesn’t the passive voice already authorize you, the customer, to tape as well?

Another application and implication of the Memex. Remember
Ed Felten’s article.

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