Can you really click ‘No’?
Mr. Fine contacted Symantec and was told that as of Nov. 1, 2001, Symantec had changed its policies and that his users could no longer use NAV updates on their home systems. (Because Symantec’s licenses are perpetual, in theory the home users could keep the original software on their systems, but without new virus definitions the software would soon be of little use.) “I was pretty disgusted,” says Mr. Fine. “Since we were on maintenance at the time of this change in policy, the right thing for them to do would have been to notify customers at that point. To ‘notify’ me by allowing me to renew, so I can read it in the fine print, is not the best way to find out that a feature that was a big plus for us in choosing NAV is now gone.”
