How Xerox got its engineers to use a knowledge management system
TechRepublic: How Xerox got its engineers to use a knowledge management system
One reason the Xerox staff was reluctant to use the KM system was that participation would be an added duty to an already tightly controlled workday—essentially, staff would need to ‘‘share” in the little downtime available to them. Xerox tried a number of incentives to book employee interest and learned that professional credit was the key. With a quick app revamp, Eureka provided engineers an ability to “author’’ their solutions.
“Once we enabled them to attach their name, it became a professional peer process. They’re proud of their solutions and are recognized for it,” Holtshouse explained.
