10 Best Intranets of 2002
Jakob Nielsen: 10 Best Intranets of 2002:
Notable points:
- “In terms of management structure, the only trend we found was that there was no clear picture of who winning intranet teams report to within the organizations. The two most common organizational homes for the intranet teams were information technology departments and human resources (HR) departments, but we also found good intranet teams reporting to the corporate secretary and the corporate communications department.”
- “Much of the value of an intranet comes from making it a communications tool that all employees check every day. This can be a challenge, especially if the old intranet was universally hated for being clumsy and impossible to work with, as was the case in some of the companies.”
- “The one-stop shopping approach extended to the security features for most of the winning intranets. Single sign-on is finally becoming a reality on many good intranets, following years of persistent user requests.”
- “The winning intranets had all made great strides toward consistency and were typically successful at overcoming internal politics by the sheer quality of the central design, as opposed to the dubious designs usually produced by individual departments.
Wal-Mart has a particularly fruitful strategy for managing its intranet for consistency: Users own the content and the central team owns the design.”
and you can buy a
158-page report on the annual competition, including 104 screenshots of the 10 winners.
